Clients’ requirements from their outsourcing decision vary by industry, business process, maturity of the existing operations, regulatory requirements, and several other factors. As a result, the requisite technology solutions, which are now the focus of outsourcing services, also vary by these factors. In this backdrop, it becomes nearly impossible for a service provider to meet the buyer’s expectations along all these factors from a technology solution perspective. Thus, service providers have adopted different technology solution strategies. Correspondingly, this has led to varied degrees of success in implementation of the strategies and the consequent success in the market.

In this context, the report compares and contrasts broad-based BPO service providers by appraising them along Everest Group's BPS technology evaluation framework.

Content

This study includes the following:

• Everest Group’s classification of 13 broad-based service providers on BPS technology evaluation framework’s four categories:
• Achievers
• Executors
• Strategists
• Strivers

This framework is meant to assess the strategic vision, investment, and overall capability of service providers in terms of technology solutions in BPS

• Remarks on key strengths and areas of improvement for each of the service providers along with relative rating on each of the evaluation dimensions
• Analysis of the key BPS technology strategies of the service providers