Introduction

The insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 18 service providers in the market. Each five page service provider profile provides a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, and delivery locations; along with Everest Group’s assessment of the provider. The compendium also sheds light on the global insurance BPO service provider landscape. These 18 service providers, include CSC, Cognizant, Dell, EXL, Genpact, HCL, IGATE, Infosys, Mphasis, NIIT Technologies, Serco, Sutherland Global Services, Syntel, TCS, Tech Mahindra, Wipro, WNS, and Xchanging.

Content

Each service provider profile captures the following insurance BPO-specific details:

• Service suite and scale of operations: Includes key leaders, service suite, FTEs, revenue, and recent developments
• Delivery locations: Includes city-level detail of key delivery locations across the world
• Capabilities and clients: Includes major engagements, revenue split by geography, FTE split by lines of business & location, and number of contracts by buyer size
• Technology solutions: Includes brief profiles of key technology solutions

Everest Group assessment: Includes the position of the service provider on the Everest Group PEAK Matrix, market share & delivery capability assessment, and overall remarks on the capabilities of the service provider

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 18 major insurance BPO service providers. Specifically, the report allows for comparison of the service providers on their areas of strength and development. It helps current and potential buyers of the insurance BPO services to assess the service providers on the capabilities that they desire.