Banking BPO in Europe is a fast-growing segment of the global banking BPO market. While the early adopters have gained significant experience and maturity with outsourcing, indicated by their solution characteristics, rest of the buyers have stayed cautious in their outsourcing adoption behavior and outlook for some time now. However, this may be beginning to change in some geographies, if not all. As the banking marketplace continues to evolve and the banks start aspiring and realizing their global aspirations, a convergence of services sourcing strategies (as well as utilization of outsourcing) is likely to happen. This viewpoint gives an overview of the European banking BPO market, key solution characteristics, and country / country-group- (for instance, United Kingdom, France, DACH, Benelux amongst others) specific BPO adoption behavior in Europe and helps understand the changing dynamics of this market.
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…
