Banking BPO Service Provider Profile Compendium 2015

9 Nov 2015
by Amardeep Modi, Arushi Diwan, Manu Aggarwal

$2,999.00

INTRODUCTION

The banking BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers. Each service provider profile shows a comprehensive picture of the provider’s service suite, scale of operations, technology solutions & innovation, delivery footprint, and buyer satisfaction along with Everest Group’s assessment of the provider. The report also provides insights into the global banking BPO service provider landscape.

This compendium profiles 16 banking BPO service providers including Avaloq, Cognizant, EXL, Genpact, HCL, IGATE, Infosys, Mphasis, Serco, Sutherland Global Services, Syntel, TCS, Tech Mahindra, Wipro, WNS, and Xerox.

 Key Delivery Locations

CONTENTS

Each service provider profile covers the following banking BPO-specific details:

  • Service suite and scale of operations: Includes key leaders, suite of services, FTEs, revenue, and recent developments
  • Location landscape: Includes city-level detail of key delivery locations across the world
  • Capabilities and clients: Includes major banking BPO engagements, revenue split by geography, and FTE split by line of business and location
  • Technology solutions/tools: Includes brief profiles of key technology solutions in the banking BPO space
  • Risk management and regulatory reporting: Includes brief description of service providers’ offerings in risk management and regulatory reporting support space
  • Everest Group assessment: Includes the position of the service provider on the Everest Group PEAK Matrix, market share & delivery capability assessment, and overall remarks on the capabilities of the service providers

Capabilities

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of 16 major banking BPO service providers. Specifically, the report allows service providers to compare their areas of strength and development with other service providers in the marketplace. It also helps existing and potential buyers of banking BPO services to assess the service providers on the capabilities that they desire.

 

Page Count: 132