Introduction

The Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile Compendium is a companion to Everest Group’s latest study, the Multi-Country Payroll Outsourcing (MCPO) – Service Provider Landscape with PEAK Matrix™ Assessment, March 2015. This report provides accurate, comprehensive, and fact-based snapshots of the 16 major MCPO service providers. Each profile highlights service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as countries in scope, industry, and buyer-size. In addition to this, each profile provides the positioning of the service provider on the Everest Group PEAK MatrixTM and an insightful analysis of its capabilities.

This compendium of profiles tracks 16 major MCPO service providers including Acrede, ADP, Aon Hewitt, Celergo, Ceridian, CloudPay, HCL, Infosys, Neeyamo, NGA HR, SGWI, Talent2, TCS, TMF Group, Toutatis HLA, and Zalaris.

Content

Each service provider profile comprises five key pages:

• MCPO service capability and strategy – includes company overview, leadership, MCPO functional capabilities across geographies, partnerships, key MCPO-related developments, technology solutions offered, and spread of MCPO FTEs globally
• MCPO client portfolio – includes total number of clients & pay slips processed, major clients, split of pay slips by geography, and client split by countries in scope, industry, and buyer-size
• MCPO country coverage by service provider on its own – lists the countries covered by the service provider on its own
• MCPO country coverage through in-country partners – lists the countries covered by the service provider through in-country partners
• Detailed assessment of MCPO capabilities – includes the position of the service provider on the Everest Group PEAK MatrixTM, market success, and delivery capability assessment, as well as overall remarks/insights on the capabilities of the service provider

The objective of this compendium is to provide key stakeholders with a snapshot of the offerings and capabilities of the 16 major MCPO service providers. While service providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace, buyers and potential buyers of MCPO will be able to assess the service providers on the desired set of capabilities.