Introduction

Renewals and recompetes provide an opportunity for non-incumbent players to expand their wallet share amidst disruptive factors such as saturation, slowing growth rate, and newer and more agile competitors. It also allows buyers a chance to a make course correction based on lessons learned during the lifetime of the just-concluded engagement and adjust sourcing strategy to suit the current business environment.

In particular, buyers of Infrastructure Services (IS) are increasingly dissatisfied with their existing service provider relationships, which they feel have made the infrastructure environment inflexible. They are keen to experiment with newer service providers by signing shortened contract durations.

Over US$76 billion worth of ITS and BPS contracts are up for renewal in the 24 month period starting April 1, 2015. This report explores trends in such upcoming renewals.

Scope

• Analysis of ITS and BPS contracts nearing end of term
• Deep dive into analysis of ITS renewals with a focus on infrastructure services and bundled contracts

Content

The report ‘Upcoming Contract Renewals – Infrastructure Services’ includes data and insights, specific to deals nearing end of term, expanding upon the following:

• Analysis of ITS and BPS deals (deal volumes, contract sizes, and durations) nearing end of term by buyer geography and buyer industry
• Trends in IS and bundled deal renewals by buyer industry, buyer geography, and service provider category
• Analysis of infrastructure services contract renewals by scope (viz. datacenter, network, helpdesk, and end-user services) across geographies