Introduction

Rapid device & application proliferation, technology disruptions, globalization of businesses, and burgeoning IT costs are pushing enterprises to invest in radical service desk optimization initiatives. Everest Group believes that a carefully implemented “shift-left” strategy can help enterprises realize up to 20-30% cost savings through ticket elimination and resolution cost / time reduction. However, a strong commitment from and collaboration between business and IT will be critical to drive a successful service desk transformation exercise.

This research captures fact-based trends impacting the workplace services market. It analyzes multiple aspects such as overall workplace service market size, deal sizes, deal durations, and pricing models. Buyers will gain by understanding these trends and evolving their sourcing portfolio accordingly. Service providers will benefit by aligning their strategy to cater to these trends.

Scope

• Global workplace services market size and growth
• Market split by geography and industry
• Workplace services deal trends across geography, pricing model, and scope of services
• Key trends shaping the workplace services market (service desk transformational initiatives have hit the next level)
• Outlook for 2015-16

Content

This report deep dives into the workplace services landscape. It provides data-driven facts and perspectives on the overall market. The research also covers workplace services adoption trends, demand drivers, and buyer expectations. The research analyses buyer challenges, trends shaping the market, and also provides an outlook for 2016 for the workplace services market.