As we noted in part one Unlocking Next-Generation Value through Technology-Embedded Business Process Services | Part 1 The What and Why of this two-part report, the global business environment is experiencing major shifts as a result of combined economic, demographic, regulatory, and technological changes. Business Process Services (BPS) is caught up in the mix as these shifts disrupt existing business models and create new ones. Organizations expect their BPS initiatives to result in greater agility and speed, as well as to drive business outcomes, all on top of the traditional operational cost savings and efficiency.

Technology is both a catalyst and an enabler of this BPS evolution. As organizations explore ways to effectively leverage and embed technology in their BPS initiatives, there are three imperatives they must understand:

• The technology spectrum available and the benefits of creating a technology-embedded BPS model
• The way technology needs to fit into their overall BPS design and lifecycle, anchored in business outcomes
• The best practices to implement these technologies

This research focuses on the second and third areas – how technology fits into the overall BPS design and how best to implement technology. (Please see part one of this report, Unlocking Next-Generation Value through Technology-Embedded Business Process Services | Part 1 The What and Why, for details on the available technologies and the benefits of creating a technology-embedded BPS model)

This research:

• Provides a holistic and structured approach for buyers to capture this value
• Identifies best-practices for buyers that embark on this journey
• Builds upon the base established in the first report, Unlocking Next-Generation Value through Technology-Embedded Business Process Services | Part 1 The What and Why