IT Services in the Payer Industry – Service Provider Profile Compendium 2015

8 Jun 2016
by Abhishek Singh, Jimit Arora, Nitish Mittal

$2,999.00

Introduction

The healthcare landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social media platforms, and “anytime-anywhere” information access). This combination of disruptive and legacy factors has driven healthcare firms to adopt new technologies, while also revamping their existing systems, processes, and interfaces.

As the technology mandate for healthcare enterprises evolves, so do their relationships with IT service providers. This, in turn, is driving the need for relevant research and market intelligence on demand & supply trends in healthcare outsourcing across the three major market segments – payer, provider, and life sciences. Everest Group’s healthcare outsourcing research program addresses this market requirement by analyzing outsourcing trends and service provider capabilities specific to ITO in the healthcare vertical.

 

In this report, we analyze the capabilities of 20 ITO service providers specific to the global healthcare payer sector. These service providers are mapped on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix, which is a composite index of a range of distinct metrics related to a provider’s capability and market success.

 

In this research, we present detailed profiles of the 20 service providers featured on the payer ITO PEAK Matrix. Each comprehensive profile provides a perspective of one provider’s service suite, scale of operations, scope, domain investments, transaction success, delivery locations, and Everest Group’s assessment of the service provider specific to payer ITO services.

 

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