Service Delivery Automation (SDA) – Best Practice Guide to Establishing an SDA Center of Excellence

27 Apr 2016
by Amardeep Modi

$4,999.00

Introduction

The market for Service Delivery Automation (SDA) is a fast moving one, both in terms of adoption as well as advances in technology. Many organizations have already tried and adopted SDA technologies, such as Robotic Process Automation (RPA) and cognitive automations, based on machine learning software. These organizations are looking beyond Proofs of Concept (PoC) and trials to wider adoption of SDA across their organizations. An SDA Center of Excellence (CoE) enables organizations to develop their SDA capabilities and competencies in a controlled and centralized manner. It helps organization to stay abreast of developments in the fast-moving world of SDA.

 

Scope and Content

This report provides a guide to setting up and expanding an SDA CoE. It focuses on:

  • Establishing existing capabilities, assets, and expertise
  • Building a repository of knowledge from existing projects and automation deployments
  • Building a team of experts
  • CoE governance and funding
  • Building the PoC
  • Scaling processes up and out
  • Achieving continuous improvement
  • Keeping up with the market and technology developments
  • Expanding the CoE

 

This report is intended for:

  • Organizations that are setting out to build a CoE
  • Service providers looking to build CoEs for their clients
  • SDA technology vendors seeking insights into the bigger CoE picture
 

Page Count: 49