The March to Maturity: Retail and Commercial Banking Delivery from Global In-house Centers

30 Jun 2016
by Akshay Pandita

$2,999.00

The global sourcing model for delivering retail and commercial banking services has been adopted by banks of different sizes and from different regions. It has now reached a state of maturity across large banks of more than US$50 billion revenue. These banks were the leading adopters of this model. However, smaller-sized banks are still developing and honing their offshoring strategies. The growth of GIC setups has been taking place to the tune of ~2.5% per annum over the past few years; however, this market has undergone many transformations in terms of growth leaders, strategies and location shifts.

Within this industry, there are differences within banks in terms of offshoring of industry-specific processes from the perspectives of scale and breadth of work. Additionally, forays are being made by offshore banking GICs in IT application development and analytics for retail and commercial banking, specifically.

This report provides an assessment of the current landscape of this industry from the point of view of GICs as well as next-generational changes such as development and adoption of new technologies (service delivery automation and mobility solutions), transformations in the sourcing models, and offshoring of complex processes.

 

Scope and contents

This report provides Everest Group’s perspectives on GICs delivering retail and commercial banking services as well as their evolution & transformation across various themes. The report discusses:

  • Market overview and landscape
  • Evolution and maturity
  • Key trends and outlook for the future
 

Page Count: 68