Executive Summary

The RPO market grew at 13% in 2014, on back of robust new deal activity. However, there was significant regional variation in growth. An interesting trend was witnessed around increasing traction in Middle East and African region. This reflects the growing importance of these emerging RPO markets.

These regions present an important future opportunity. However, with the opportunity, comes the challenge. There is significant variation across countries in drivers for RPO adoption and consequently in buyer adoption trends.

Solution characteristics need to be carefully tailored to specific requirements of buyers as the needs of buyers vary from country to country. Cielo, ManpowerGroup, Alexander Mann Solutions and IBM Kenexa are major global players in this region.

The scope of analysis includes:

• Third-party RPO deals; it does not include shared services or Global In-house Centers (GICs)
• Over 1,500 multi-process global RPO deals signed as of 2014, with a minimum of four or more recruitment processes, 3,000 or more buyer employees, and a minimum contract term of one year
• Coverage across 21 RPO service providers, namely Accenture, ADP RPO, Alexander Mann Solutions, Allegis Global Solutions, AMN Healthcare, AON Hewitt, Capita Resourcing, Cielo, Futurestep, Hays, IBM Kenexa, KellyOCG, ManpowerGroup, Neeyamo, PeopleScout, PeopleStrong, Randstad Sourceright, Resource Solutions, Seven Step RPO, WilsonHCG, and Yoh
• Global survey and one-on-one executive-level buyer interviews to understand how organizations perceive their RPO engagements