User experience has taken center-stage in the workplace – today’s enterprises are tasked with building a digital workplace that can mirror the personal digital lives of employees and help create a brand and environment that is aligned to the expectations of the millennial generation. Consequently, service providers are being pushed to think beyond offering traditional workplace services and build a transformational mindset, backed by investments in capabilities and partnerships that holistically address the next-generation technology and service requirements of clients.

In this research, we discuss the latest workplace services market trends and present the assessment and detailed profiles of 21 IT service providers featured on the workplace services PEAK Matrix. Each service provider profile gives a comprehensive picture of their workplace services vision, services suite, scale of operations, and domain investments.

SCOPE OF THE ANALYSIS

This research also provides fact-based trends impacting the workplace services market and provides an assessment of the following IT service providers / system integrators who are involved in delivering workplace services such as service desk management, deskside support, unified communications, asset management, infrastructure application management, desktop management and virtualization, mobility, and workplace-as-a-service.

The report covers the following IT service providers: Accenture, Atos, Capgemini, CGI, Cognizant, CompuCom, CSC, Dell, Fujitsu, HCL Technologies, Hewlett Packard Enterprise, Hexaware, IBM, Infosys, Microland, Mphasis, NTT DATA, TCS, Tech Mahindra, Unisys, and Wipro.

CONTENTS

Each profile covers the following aspects for the featured service providers:

• General overview of the provider’s workplace services business – scale, overall focus, and extent of adoption of the provider’s workplace services across enterprise segments and geographies
• Overview of the provider’s workplace services business – overall portfolio of services and relative focus across service lines
• Assessment of the provider’s workplace services delivery capability, domain investments, key solutions, and key partnerships
• Strategic focus areas and market success for workplace service areas
• Snapshot of the provider’s workplace services-related domain investments and recent developments

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.

Membership(S)

Cloud & Infrastructure Services