Thematic Report
IT Infrastructure Services Automation: “Codified Consciousness is the Future”
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Introduction
The lack of a “coherent and business context-centered” IT infrastructure service automation strategy currently inhibits enterprises from realizing desired benefits from IT infrastructure investments. Enterprises need a sound automation strategy that:
- Offers high agility and resilience to support dynamic business requirements (i.e. self-learning/ conscious IT infrastructure)
- Takes a pragmatic adoption approach, supported by a clear decision framework (where and where not to adopt)
- Gives due consideration to existing process maturity levels, rather than driving a “big-T” transformation without proper evaluation of the criticality of the underlying applications/businesses
- Has a robust tools strategy at its heart, ensuring there is minimal vendor lock-in involved
From an IT infrastructure service provider perspective, automation has a new-found implication in today’s competitive and dynamic market, offering the potential to generate revenue streams while driving significant disruption in traditional engagement constructs and account management dynamics.
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