Introduction

The FAO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 19 service providers in the multi-process FAO market. Each 5 page service provider profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. The report also provides insights into the dynamic global FAO service provider landscape and the market shares.

This compendium of profiles tracks 19 FAO service providers including Accenture, Aditya Birla Minacs, Capgemini, Cognizant, EXL Service, Genpact, HCL, HP, IBM, iGATE Patni, Infosys BPO, Intelenet Global Services, Steria, Sutherland Global Services, TCS, VWA, Wipro, WNS, and Xerox-ACS.

Contents

Each service provider profile provides the following FAO-specific details:

• FAO service suite and scale of operations: Includes key FAO leaders, FAO service suite, capabilities across F&A processes, FAO FTEs, and recent developments
• FAO client portfolio: Includes major clients and recently announced contracts, FAO revenue split by geography, industry, and organization size
• FAO technology solutions: Includes brief profiles of key technology solutions
• Global FAO delivery locations: Includes city level detail of key delivery locations across the world
• Everest assessment: Includes market positioning, delivery capability assessment across scale, scope, technology capability, and delivery footprint, market share – overall and over time, and market shares by industry, geography, and organization size

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 19 major FAO service providers. While service providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace, buyers and potential buyers of FAO will be able to assess the service providers with desired set of capabilities.