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Everest Group Performance | Experience | Ability | Knowledge (PEAK) MatrixEverest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix



Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix™ provides an objective, data-driven comparative assessment of third-party outsourcing service providers specific to a market segment (function, process, industry vertical). Buyers of global services rely on the Everest Group PEAK Matrix to gain segment-specific insights to identify and evaluate service providers based on in-depth assessment of delivery capabilities and success in the market place. The PEAK Matrix is supplemented with service provider specific details to provide up-to-date information and intelligence and enable assessment of relative strengths and key gaps of each provider.

The PEAK Matrix classifies service providers into Leaders, Major Contenders, and Aspirants.

PEAK Matrix

Service providers are positioned on the PEAK Matrix based on two key dimensions:

  1. Market success, which is based upon a combination of Revenue/Annual Contract Value (ACV) /number of contracts, growth, and similar data specific to a market segment (function, process, industry vertical).
  2. Delivery capability, which is measured by the ability to deliver services successfully along the sub-dimensions of scale, scope, enabling capabilities, delivery footprint, and buyer satisfaction, as relevant to the specific market segment.

The PEAK Matrix is available for multiple research areas across IT and BPO domains. The process areas/ industry verticals covered under the PEAK Matrix include

  • Applications and Digital Services
  • Banking, Financial Services, and Insurance-BPO
  • Banking, Financial Services, and Insurance-ITO
  • Contact Center Outsourcing
  • Cloud and Infrastructure Services
  • Finance and Accounting Outsourcing (FAO)
  • Healthcare BPO
  • Healthcare ITO
  • Human Resources Outsourcing (HRO)
  • IT Outsourcing
  • Managed Service Provider (MSP)
  • Procurement Outsourcing (PO)
  • Recruitment Process Outsourcing (RPO)

In addition to the classifications of Leaders, Major Contenders, and Aspirants, the PEAK Matrix also designates eligible service providers with Star Performers status. Everest Group selects Star Performers based on the service providers’ relative year-on-year movement on the Everest Group PEAK Matrix.

Recent research where service providers are evaluated using the Everest Group PEAK Matrix:

Everest Group has complimentary four-page PEAK Matrix preview documents for our service provider landscape reports.

For more details on the Everest Group PEAK Matrix, please CLICK HERE.

For information on the Everest Group PEAK Matrix Citation and Logo Use Policy, please CLICK HERE.

Note: While the PEAK Matrix provides a useful starting point, Everest Group recommends that each buyer considers its unique situation and requirements and match them against the capabilities of service providers accordingly.