Introduction
The global multi-process
Human Resources Outsourcing (HRO) market witnessed significant shifts in buyer
adoption trends in 2008. As a result, the supplier landscape is changing as
well; while buyers have more supplier options than what were available before,
it is also imperative for them to clearly understand suppliers’ current focus
and their comparative capabilities across key dimensions.
In 2008, though the market
slowed down considerably in terms of new deals signed, the number of active
suppliers actually increased, with new suppliers entering the market to tap
emerging opportunities created by the changes in the marketplace.Some existing suppliers have been swift to
align with the changing environment and saw increased traction; other
slower-to-react suppliers are finding it tough to survive, let alone
succeed.With increased competition for
fewer deals, it will be critical for suppliers to clearly define their target
market and offerings.For buyers, it is
more important than ever to identify and articulate their goals for outsourcing
HR; in fact, in the current economy, most buyers will only consider
componentized outsourcing of core HR processes in order to drive down HR costs.
The 2008 Global HRO Supplier
Landscape research report provides actionable insights through in-depth
analyses of shifts in the global HRO supplier landscape.It examines the key changes in buyer
adoption, investigates the areas in which suppliers are looking to gain
competitive advantage, and assesses supplier delivery capability across scale,
scope, technology, and delivery footprint.
Scope
- All multi-process HRO deals as of July 31, 2008 with a
minimum of three HR functions and servicing more than 3,000 employees
- Suppliers signing at least one multi-process HRO deal
- Global focus: North America, Europe, Asia Pacific, and
Latin America
- All industries
Contents
The 2008 Global HRO Supplier
Landscape includes analyses of the supplier landscape and HRO market; changing
supplier dynamics and trends; supplier delivery capabilities; and implications
for buyers and suppliers.Some findings
in the report include:
- The HRO landscape continues to evolve and currently has
over 15 suppliers
- Suppliers are refining their strategies to target the
mid-market as well as the large market segments, although through separate
offerings
- Supplier strategy for new deals varies by preferred
geographic and process scope and HRO delivery model. Most suppliers have an
offering for select processes in the single process market as well
- A majority of suppliers now leverage offshoring,
although the extent of usage varies by supplier
- There are clear differences among suppliers on an
overall HRO delivery capability across scale, scope, technology capability, and
geographic delivery footprint
