Technology plays a much more invasive role in FAO solutions today. Buyers realize that effective use of technology can help unlock significant value, and suppliers are leveraging technology to create differentiated position in the market.
The objective of this study is to uncover the mystery surrounding these technology-led offerings in FAO. In this study we focus on:
The different flavors of technology in FAO
Add-on tools and solutions that enable technology augmentation
The current landscape of platform-based FAO offerings
The scope of analysis includes:
Exclusive survey on technology-led offerings of established FAO suppliers
Executive-level interviews with buyers and suppliers of FAO services
Proprietary Everest database of nearly 380 multi-process FAO contracts
Contents
This report examines the technology-led offerings in FAO and provided in-depth analysis of the different flavors of technology offerings in FAO, add-on tools and solutions that enable technology augmentation, and current landscape of platform-based FAO offerings. The report provides the reader with an accurate overview and clear identification of trends observed. For example, throughout the report key findings are shared, including the following, among others:
Suppliers made considerable investments in creating technology-led FAO solutions. A number of recent M&As and partnerships in the FAO market were driven by the need for expanded technology capability
Suppliers try to variabilize the cost of technology through transaction pricing or by bundling technology costs in FTE pricing
Supplier-provided tools serve as “add-ons” around the periphery of the existing buyer systems to address specific gaps or business issues in the existing technology landscape
Though platform-based FAO promises significant value creation potential for buyers, there are several hurdles in its adoption. The top three challenges are stakeholder alignment, solutioning, and ERP sunk costs
Note: this report is from 2012. See our most recent R2R research report.
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