PricePoint reports identify trends in the pricing of ITO (both ADM and Infrastructure) and BPO (both voice and non-voice) services by conducting a comprehensive analysis of key demand-side, supply-side and macroeconomic factors that impact pricing. Additionally, the reports include insights on contemporary outsourcing trends as governed by key market developments.
Scope
PricePoint Q4-2011 includes the following:
Assessment of pricing drivers in ITO and BPO, including:
Buy-side dynamics
Supply-side dynamics
Key macro-economic factors
Overall impact of the drivers on pricing in Q4 2011
Pricing outlook for Q1 2012
Featured research
IT outsourcing deal trends in 2011
Reasons why pricing of ITO services should not increase in the near term
Contents
The report contains in-depth analysis of drivers that impact pricing of ITO and BPO services in India and the United States of America. The drivers in scope of the analysis are:
Buy-side drivers including deal size, deal volume, value mix, new deal-renewal mix
Supply-side drivers including resource utilization, hiring mix, overhead cost, onshore-offshore mix and service provider financial performance
Macro-economic factors including operating cost inflation and foreign exchange rates
The report also contains the aggregated impact of these pricing drivers on pricing in Q4 2011, the future outlook for Q1 2012.
The featured research section highlights key trends in IT outsourcing deals in 2011. It also focuses on frequently cited rationale for increasing prices of ITO services, and examines whether these should practically lead to a price hike.
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…
