INTRODUCTION

The PO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 18 service providers in the multi-process PO market. Each 4-5 page service provider profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. The report also provides insights into the dynamic global PO service provider landscape and the types of offerings in the PO market.

This compendium of profiles tracks 18 PO service providers including 4c Associates, Accenture, buyingTeam, Capgemini, Corbus, DSSI, GEP, Genpact, HCL, HCMWorks, HP, IBM, ICG Commerce, Infosys BPO, TCS, Wipro, Xerox ACS, and Xchanging.

CONTENTS

Each service provider profile provides the following PO-specific details:

• PO service suite and scale of operations: Includes key PO leaders, PO service suite, PO FTEs, category expertise, managed spend, and recent developments
• PO client portfolio: Includes major clients and recently announced contracts, PO revenue split by geography, industry, and organization size
• Global PO delivery locations: Includes city level detail of key delivery locations across the world
• PO technology solutions: Includes profiles of key technology solutions being used across the PO landscape by service providers
• Everest assessment: Includes market positioning, delivery capability assessment across scale, scope, technology capability, and delivery footprint, market share - overall and over time, and market shares by industry, geography, and organization size

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of 18 major PO service providers. While service providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace, buyers, and potential buyers of PO will be able to assess the profiled service providers along the desired set of capabilities.