INTRODUCTION
The banking BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 12 service providers in the BFSI BPO market. Each five-page service provider profile provides a comprehensive picture of the provider’s service suite, scale of operations, technology solutions, and delivery locations, along with Everest Group’s assessment of the provider. The report also sheds insights into the global banking BPO service provider landscape.
This compendium of profiles tracks 12 banking BPO service providers including Cognizant, EXL Service, Genpact, HCL, iGate, Infosys, Mahindra Satyam, Serco, Syntel, TCS, Wipro, and WNS.
CONTENTS
Each service provider profile provides the following banking BPO-specific details:
- Banking BPO service suite and scale of operations: Includes key banking BPO leaders, banking BPO service suite, banking BPO FTEs, banking BPO revenue, and recent developments
- Banking BPO delivery locations: Includes city-level detail of key delivery locations across the world
- Banking BPO capabilities and clients: Includes major banking BPO engagements, banking BPO revenue split by geography, and FTE split by line of business and location
- Banking BPO technology solutions: Includes brief profiles of key technology solutions in the banking BPO space
- Everest Group assessment: Includes the position of the service provider on the Everest Group PEAK Matrix, market share and delivery capability assessment, and overall remarks on the capabilities of the service provider
The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of 12 major banking BPO service providers. Specifically, the report allows service providers to compare their areas of strength and those of development with other service providers in the marketplace. It helps buyers and potential buyers of banking BPO services to assess the service providers on the capabilities that they desire.
