INTRODUCTION

The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 13 service providers in the market. Each five or six page service provider profile provides a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, and delivery locations, along with Everest Group’s assessment of the provider. The report also sheds light on the global capital markets BPO service provider landscape. These 13 service providers include Capgemini, Cognizant, eClerx, EXL Service, Genpact, HCL, iGate, Infosys, Mahindra Satyam, Syntel, TCS, Wipro, and WNS.

CONTENTS

Each service provider profile provides the following capital markets BPO-specific details:

• Capital markets BPO service suite and scale of operations: Includes key capital markets BPO leaders, service suite, FTEs, revenue, and recent developments
• Capital markets BPO delivery locations: Includes city-level detail of key delivery locations across the world
• Capital markets BPO capabilities and clients: Includes major capital markets BPO engagements, revenue split by geography, and FTE split by line of business & location
• Capital markets BPO technology solutions: Includes brief profiles of key technology solutions in the capital markets BPO space
• Everest Group’s assessment: Includes the position of the service provider on the Everest Group PEAK Matrix, market share & delivery capability assessment, and overall remarks on the capabilities of the service provider

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 13 major capital markets BPO service providers. Specifically, the report allows for comparison of the service providers on their areas of strength and development. It helps current and potential buyers of the capital markets BPO services to assess the service providers on the capabilities that they desire.