The year gone by was one of the most interesting for the banking BPO market. The eye-catching aspect of 2011 was the significant M&A activity in the market. While bigger players continued to consolidate and expand, some niche players offering specific solutions and functionalities were acquired in a dynamic and growing market.
These acquisitions raise some key questions – what is driving M&A activity in the banking BPO marketplace and what is the likely impact of this on the market and on stakeholders? Further, what will be the key trends to watch out for, in 2012 and beyond? This viewpoint document addresses some of these questions.
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…
