INTRODUCTION

The Multi-Country Payroll Outsourcing (MCPO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Country Payroll Outsourcing (MCPO) – Service Provider Landscape and Capability Assessment, November 2012. This report provides accurate, comprehensive, and fact-based snapshots of 10 major MCPO service providers. Each profile highlights the service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, country coverage, and client portfolio along dimensions such as geography and industry. In addition, each profile provides the positioning of the specific service provider on Everest Group PEAK Matrix along with an insightful analysis of its capabilities.

This compendium of profiles tracks 10 MCPO service providers including ADP, Celergo, CloudPay, HCL, Infosys, Neeyamo, NorthgateArinso, SafeGuard World International, Talent2, and TCS.

CONTENTS

Each service provider profile provides the following MCPO-specific details:

• MCPO service capability and strategy – Includes company overview, leadership, target market segment, functional capability across regions, technology solutions offered, partnerships, key MCPO-related developments, and spread of MCPO FTEs globally.
• MCPO client portfolio – Includes total number of clients, major MCPO clients, split of clients across industry, number of countries covered, and employees covered, along with the split across geography.
• MCPO country coverage – Provides separate lists of countries covered on its own and through partnerships.
• Detailed assessment of MCPO capabilities – Includes the position of the service provider on Everest Group PEAK Matrix, market success and delivery capability assessment, and overall remarks on the capabilities of the service provider.

The objective of this compendium is to provide the key stakeholders with a snapshot of the offerings and capabilities of the 10 major MCPO service providers. While service providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace, buyers and potential buyers of MCPO will be able to assess the service providers on desired set of capabilities.