INTRODUCTION

Latin America (LATAM) is witnessing growing interest as a delivery destination for BPO global services, especially Finance and Accounting Outsourcing (FAO). With its sizable graduate pool, low cost of operations, language advantage, and time-zone proximity with the United States, LATAM offers an attractive value proposition for organizations looking to support nearshore/offshore FAO services, especially to the United States.

In this report, we analyze LATAM as a destination for delivery of nearshore/offshore FAO services. This report provides in-depth assessment of key LATAM cities focusing on labor pool, cost, market activity, and risk analysis. The report will assist buyers and service providers to understand the unique value proposition offered by LATAM for delivery of FAO services.

SCOPE AND METHODOLOGY

• The focus of this report is nearshore/offshore FAO services in English language from LATAM across in-house centers and third-party service providers
• The report also includes analysis of the key cities in LATAM: Bogota, Buenos Aires, Guadalajara, Montevideo, Panama City, San Jose, Santiago, and Sao Paulo
• Key dimensions of analysis include – labor pool, operating cost, market activity, and risk analysis
• The report leverages multiple sources of information – Everest Group’s proprietary databases (global in-house centers, service providers, market activity, cost, and labor pool), extensive advisory experience in supporting clients with Location Optimization decisions, and inputs from global services stakeholders and industry experts

CONTENTS

The report provides detailed data and analysis of the global services landscape in LATAM for FAO and is structured along the following sections:

• Summary and implications for buyers and service providers
• Assessment of global services in FAO across market characteristics: value proposition, players landscape, market activity, and key delivery locations
• Assessment of key cities on parameters such as talent pool, cost, and market activity
• Assessment of operating environment and risks
• Relative attractiveness of locations and associated trade-offs