Over the years, locations landscape for offshore BPO service delivery has expanded considerably in India. In addition to the established tier-I offshoring destinations, India offers 20+ tier-II/III locations.
Cost savings and access to talent are the key drivers for adoption for tier II/III locations. In addition, there are multiple other opportunities (access to niche talent, first mover advantage in new locations, higher skill delivery) offered by tier-II/III locations. These advantages are likely to maintain the momentum for tier-II/III locations going forward. At the same time, there are challenges in service delivery (lower employability and scalability, lack of managerial talent, competition from peripheral locations in tier-I cities). As a result, companies need to evaluate trade-offs while considering tier-II/III locations.
SCOPE AND CONTENTS
This report provides Everest Group’s perspectives on tier-II/III locations in India for delivery of offshore BPO services. The report discusses:
Locations landscape and increasing adoption
Key drivers for tier-II/III adoption
Opportunities offered by tier-II/III locations
Challenges in BPO service delivery from tier-II/III
Implications for stakeholders
The full report is complimentary for Market Vista subscribers and is
also available for purchase. Market Vista subscribers: to access the full 8-page report, please login and click the download button in the upper right-hand corner of the page.
For more information on Market Vista, please CLICK HERE.
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…
