The Philippines, as an offshore delivery location, has matured tremendously over the last few years. It almost doubled its share in the global IT-BPS market during 2008 and 2014, to become the second largest offshore location, next only to India. Predominantly a multinational service providers’ playing field, the Philippines witnessed a spike in establishments and expansion by Indian-heritage service providers and Global In-house Centers (GICs) during this period. Further, having established itself as the primary hub for English language contact center delivery, the country is now witnessing significant traction among other IT-BPS segments. As the Philippines gears up to lead the industry into the next horizon of global services, we take stock of the country’s IT-BPS market, deep diving into the established and the emerging segments, and uncover opportunities as well as potential risks for the country.
SCOPE AND CONTENTS
This report provides Everest Group’s perspective on offshore delivery from the Philippines for various established and emerging IT-BPS segments. The report discusses:
Overview of IT-BPS market and growth story
Player landscape and adoption trends
Current state of established and emerging service segments
Delivery locations beyond Manila and Cebu – tier-2/3 cities
Key considerations – opportunities and risks to the Philippines’ growth
Note: this report is from 2012. See our most recent R2R research report.
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