Robotic Process Automation (RPA) has been the buzzword in business process services for a few years now. Enterprises and vendors have been discussing it and hypothesizing about the massive potential of RPA. Though hype has preceded action, over the last couple of years there has been a rapid uptrend in adoption. However, the adoption rate varies widely by business functions due to various factors such as potential to deploy RPA, awareness, and current leverage of technology platforms.
The RPA context is different in HRO compared to most other Business Process Service (BPS) areas due to the already high leverage of technology platforms, leading to heavy usage of output-based pricing in HRO.
Executive Summary
Today enterprises are challenged by tectonic shifts in nearly every aspect of their businesses – economic, technology, demographic, and consumer preferences to name a few. To help them meet these challenges, organizations are adopt…
