Introduction
The Learning
Services Outsourcing (LSO) – Supplier Profile Compendium is a companion to
Everest Research Institute’s latest study, Learning Services Outsourcing (LSO)
– Accelerating the Learning Curve, September 2008, and provides accurate,
comprehensive, fact-based snapshots of 11 suppliers in the LSO marketplace. This
report also provides key findings along four dimensions: market overview and
key business drivers, buyer adoption, transaction characteristics, and supplier
landscape.
The objective
of this compendium is to provide key stakeholders a snapshot of the offerings
and capabilities of 11 LSO suppliers. While suppliers will be able to benchmark
their areas of strength and those of development vis-à-vis other suppliers in
the marketplace, buyers and potential buyers of LSO will be able to assess the
suppliers with desired set of capabilities
Contents
This report contains the key
messages from the ‘Learning Services Outsourcing (LSO) – Accelerating the
Learning Curve’ report, implications for stakeholders, and detailed profiles of
11 key LSO suppliers including Accenture,
ACS, Convergys, Element K, General Physics, Genpact, IBM, Intrepid Learning
Solutions, Logica, Raytheon Professional Services, and RWD Technologies.
- Company overview
- LSO service suite
- Learning revenues and employees
- Revenue mix by vertical
- Revenue mix by geography
- Technology platforms supported
- Frequently used delivery modes
- Delivery locations
- Recent developments/announcements
- Major publicly announced clients