Global Location Insights: May 2009 - Destination Philippines: Key Trends in the Second Largest Offshore BPO Location
8 May 2009
by
Jimit Arora
Topic: Destination Philippines: Key Trends in the Second Largest Offshore BPO Location
The Philippines has established itself as a credible offshore destination with a 15 percent share of the global offshore BPO market in 2008. The country built a reputation for voice services and is now starting to make a play in the non-voice segment. This research brief provides Everest Research Institute's perspectives on four important facets of the Filipino BPO industry.
Strong, credible voice destination. The Philippines is a well-established destination for voice services. The voice segment employs approximately 225,000 personnel and is providing significant competition to India's voice BPO industry (~425,000 personnel).
Beyond voice - the emerging non-voice play. Non-voice BPO now accounts for nearly one-fifth of employment in the industry.
Note: this report is from 2012. See our most recent R2R research report.
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