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Rajesh Ranjan

Vice President

rajesh.ranjan@everestgrp.com


Rajesh Ranjan, Vice President, is a leader of Everest Group’s Business Process Outsourcing (BPO) research program. Leveraging his strong consulting, business analysis, and outsourcing industry expertise, he drives the agenda for the syndicated research program and has played a key role in creating industry-leading reports on various BPO market segments. He has advised numerous global buyers in their service provider selection, market maturity assessments, price and service level benchmarking, and end-of-term considerations. Additionally, he has helped several service providers and investors in market opportunity assessments, competitive positioning analyses, and acquisition target analyses. He is also a frequent participant and presenter at industry forums.

Prior to joining Everest Group, Rajesh was a consultant at Wipro Technologies, performing process consulting and business analysis for Fortune 500 clients. He was also a key player in pursuing and crafting solutions for new business opportunities. He started his career as a software engineer at Infosys Technologies. He holds an MBA from the XLRI, Jamshedpur, India, and a Bachelor of Technology from ISM, Dhanbad, India.

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Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking

Rajesh Ranjan, Anuj SukhlechaMarch 2014 | Document #EGR-2014-9-R-1073 | Viewpoint This viewpoint explains the challenges in benchmarking HRO services pricing (some known and most unknown to even the mature end-user of benchmarking). More importantly, the viewpoint provides guidance... More

Global RPO: Addressing Globalization Imperatives - How Global RPO Helps Multi-National Corporations Slay the Global Talent Dragon

Katrina Menzigian, Avinish Mittal, Rajesh RanjanJanuary 2014 | Document #EGR-2014-3-R-1054 | Report As multi-national companies (MNCs) look to better manage an increasingly global workforce and to optimize their talent management strategies, global Recruitment Process Outsourcing (RPO) has emerged a... More

Learning Services Outsourcing (LSO) – Resurgent Market in the Post-Crisis World

Shruti Agrawal, Aditya Balani, Rajesh RanjanDecember 2013 | Document #EGR-2013-3-R-1035 | Report The Learning Services Outsourcing (LSO) market witnessed a pullback post the recession. It is now growing at a healthy rate of 7 to 9% CAGR, ~US$2 billion in annualized revenue in 2013. This report pr... More

Managed Service Provider (MSP) – Service Provider Landscape with PEAK Matrix™ Assessment 2013

Arkadev Basak, Dhananjai Gaur, Abhishek Menon, Rajesh RanjanDecember 2013 | Document #EGR-2013-3-R-1034 | Report In this study, we focus on the dynamics of the 2013 MSP service provider landscape and its impact on the MSP market. We position service providers on the Everest Group PEAK Matrix, categorizing them a... More

Insurance BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2013

Manu Aggarwal, Skand Bhargava, Anupam Jain, Rajesh RanjanDecember 2013 | Document #EGR-2013-11-R-1032a | Report This report uses Everest Group’s proprietary PEAK Matrix to assess and rate service providers for insurance BPO on their market success and various dimensions of their delivery capabilities. It also d... More

Recruitment Process Outsourcing (RPO) – Rise of RPO in Asia Pacific

Arkadev Basak, Abhishek Menon, Rajesh RanjanDecember 2013 | Document #EGR-2013-3-R-1026 | Report Recruitment Process Outsourcing (RPO) is one of the fastest growing single-process HRO markets. RPO in Asia Pacific is growing at a rate that is noticeably higher than seen in other regions. It has al... More

Insurance BPO – Annual Report 2013: In an Increasingly Volatile World, Insurance is Finding New Takers

Manu Aggarwal, Skand Bhargava, Anupam Jain, Rajesh RanjanDecember 2013 | Document #EGR-2013-11-R-1004 | Report The global insurance BPO market has grown steadily over the last three years to reach ~US$2.3 billion. With rise in adoption from newer geographies and inclusion of complex processes, we expect the ma... More

Banking BPO Service Provider Profile Compendium 2013

Anupam Jain, Vikas Menghwani, Rajesh RanjanDecember 2013 | Document #EGR-2013-11-R-1005 | Report This report provides accurate, comprehensive, and fact-based snapshots of 17 major banking BPO service providers. Each profile includes the scale and scope, technology solutions, delivery locations, a... More

Analytics Business Process Services (BPS) – Deciphering the Analytics Code

Vishnu Khandelwal, Abhishek Menon, Rajesh RanjanNovember 2013 | Document #EGR-2013-10-R-1002 | Report This report provides a comprehensive understanding of the Business Process Services (BPS) aspect of analytics. It details out the analytics BPS market across various dimensions such as market size and... More

Enabling Business Agility - How HR Organizations can Lead the Way and the Role of Outsourcing

Arkadev Basak, Katrina Menzigian, Rajesh RanjanNovember 2013 | Document #EGR-2013-3-R-0989 | Report The concept of business agility is today a business reality and the subject of widespread discussion. An important, but not always appreciated, focus area on the agility journey is the Human Resources... More

Managed Service Provider (MSP) – Mastering the Winds of Change

Arkadev Basak, Abhishek Menon, Rajesh RanjanOctober 2013 | Document #EGR-2013-3-R-0958 | Report Over the last few years, the Managed Service Provider (MSP) market experienced steady growth as well as concurrent elementary changes that are altering the dynamics of the market. Not only are buyer e... More

Banking BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2013

Rishabh Gupta, Anupam Jain, Vikas Menghwani, Rajesh RanjanSeptember 2013 | Document #EGR-2013-11-R-0946 | Report Banking BPO is the largest and the most mature market within BFSI BPO. This report uses Everest Group’s proprietary PEAK Matrix to assess and rate service providers on various dimensions of their capa... More

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium 2013

Shruti Agrawal, Arkadev Basak, Rajesh RanjanSeptember 2013 | Document #EGR-2013-3-R-0940 | Report This report provides comprehensive, fact-based snapshots of 21 major MPHRO service providers. Each profile highlights a service provider’s delivery capability, market strategy, key organizational deve... More

Creating Value through Analytics in HR - Role of Third-Party Services

Arkadev Basak, Rajesh RanjanAugust 2013 | Document #EGR-2013-3-R-0930 | Report This report examines the role of analytics in HR and identifies the ways to capture its value within an outsourcing construct.This report examines the role of analytics in HR and identifies the ways t... More

Recruitment Process Outsourcing (RPO) - Service Provider Profile Compendium 2013

Arkadev Basak, Avinish Mittal, Rajesh RanjanAugust 2013 | Document #EGR-2013-3-R-0911a | Report This report provides comprehensive and fact-based snapshots of 25 major RPO service providers. Each profile highlights service provider's delivery capability, market strategy, delivery footprint, and ... More

Multi-Process Human Resources Outsourcing (MPHRO) - Service Provider Landscape with PEAK Matrix™ Assessment 2013

Shruti Agrawal, Arkadev Basak, Rajesh RanjanAugust 2013 | Document #EGR-2013-3-R-0913a | Report The MPHRO service provider landscape continues to witness major flux with newer entrants, provider exits, and high M&A activity. This report gives an overview of the provider landscape and analyze... More

Pinstripe Merges with Ochre House - Demise of Partnership-based RPO Model

Avinish Mittal, Rajesh RanjanJuly 2013 | Document #EGR-2013-3-V-0902 | Viewpoint This breaking viewpoint document analyses the merger of Pinstripe and Ochre House to identify the key drivers behind the development, implications for the market, and the go-forward direction.This bre... More

Webinar Deck: Next Generation of BPO Relationships

Abhishek Menon, Rajesh RanjanJune 2013 | Document #26June13-Webinar | Report On June 26, Everest Group hosted a webinar on the Next Generation of BPO Relationships. This is the presentation deck used during the webinar.On June 26, Everest Group hosted a webinar on the Next Gen... More

Analytics in Banking: War is Ninety Percent Information

Rishabh Gupta, Rajat Juneja, Rajesh Ranjan, Pallavi SaxenaJune 2013 | Document #EGR-2013-11-R-0888 | Report This report provides a comprehensive understanding of the analytics services industry with focus on banking domain. Analytics adoption in the banking industry is covered in depth, exploring various as... More

Multi-Process Human Resources Outsourcing (MPHRO) - Annual Report 2013: The Sun is Rising in the East

Shruti Agrawal, Arkadev Basak, Rajesh RanjanMay 2013 | Document #EGR-2013-3-R-0866 | Report The Multi-Process Human Resource Outsourcing (MPHRO) market witnessed an uptake in new deal signings compared to the last two years, to reach an annualized spend of US$3.18 billion in 2012. This repor... More

Recruitment Process Outsourcing (RPO) - Service Provider Landscape with PEAK Matrix Assessment 2013

Arkadev Basak, Avinish Mittal, Rajesh RanjanApril 2013 | Document #EGR-2013-3-R-0860 | Report RPO market continued its growth in 2012 with record new deal signings. This report examines the global 2013 RPO service provider landscape and its impact on the RPO market. It focuses on service provi... More

Benefits Administration Outsourcing (BAO) - Service Provider Profile Compendium 2013

Shruti Agrawal, Arkadev Basak, Rajesh RanjanMarch 2013 | Document #EGR-2013-3-R-0858 | Report Benefits Administration Outsourcing (BAO) is one of the most mature markets in HRO. This report provides accurate, comprehensive, and fact-based snapshots of the 10 major BAO service providers. Each p... More

Recruitment Process Outsourcing (RPO) Annual Report 2013 - Dichotomy of Market Exuberance and Subdued Economy

Arkadev Basak, Avinish Mittal, Rajesh RanjanFebruary 2013 | Document #EGR-2013-3-R-0850 | Report Recruitment Process Outsourcing (RPO) continued its momentum in 2012 with record new deal signings. However, due to a decrease in hiring volumes, the RPO market grew at a moderate rate of 12% to touch... More

Benefits Administration Outsourcing (BAO) - Service Provider Landscape and Capability Assessment

Shruti Agrawal, Arkadev Basak, Rajesh RanjanFebruary 2013 | Document #EGR-2013-3-R-0839 | Report Benefits Administration Outsourcing (BAO) market witnessed a healthy growth of 13% to reach US$6.1 billion in annualized spend. This report gives an overview of the market and analyzes how the service... More

Webinar Deck: State of the Global Services Market: 2013 Predictions

Jimit Arora, Rahul Gehani, H Karthik, Katrina Menzigian, Rajesh RanjanJanuary 2013 | Document #23Jan13-Webinar | Report On January 23, Everest Group hosted a webinar that covered trends for 2013.  This report is the deck used during the webinar.On January 23, Everest Group hosted a webinar that covered trends for 2013.... More

Insurance BPO Service Provider Profile Compendium

Rishabh Gupta, Vikas Menghwani, Rajesh RanjanJanuary 2013 | Document #EGR-2013-11-R-0812 | Report This report provides accurate, comprehensive, and fact-based snapshots of 10 major insurance BPO service providers. Each profile includes the scale, scope, technology solutions, delivery locations, an... More

Capital Markets BPO Service Provider Profile Compendium

Rishabh Gupta, Vikas Menghwani, Rajesh RanjanDecember 2012 | Document #EGR-2012-11-R-0807 | Report This report provides accurate, comprehensive, and fact-based snapshots of 13 major capital markets BPO service providers. Each profile includes the scale, scope, technology solutions, delivery locatio... More

Multi-Country Payroll Outsourcing (MCPO) - Service Provider Profile Compendium

Shruti Agrawal, Vishnu Khandelwal, Rajesh RanjanDecember 2012 | Document #EGR-2012-3-R-0806a | Report Multi-Country Payroll Outsourcing (MCPO) is a fast growing market and reached US$0.6 billion in annualized spend. This report provides comprehensive and fact-based snapshots of 10 major MCPO service p... More

Benefits Administration Outsourcing (BAO) Annual Report 2012 - The Horse is Ready to Bolt

Shruti Agrawal, Arkadev Basak, Rajesh RanjanDecember 2012 | Document #EGR-2012-3-R-0810 | Report Benefits Administration Outsourcing (BAO), one of the most mature markets in HRO, witnessed a healthy growth of 13% to reach US$6.1 billion in annualized spend. This research report provides a compreh... More

A PEAK into the Leaders, Major Contenders, and Emerging Players of Insurance BPO

Skand Bhargava, Rishabh Gupta, Saurabh Gupta, Rajesh RanjanDecember 2012 | Document #EGR-2012-11-R-0801 | Report This report uses Everest Group's proprietary PEAK Matrix to assess and rate service providers for insurance BPO on their market success and various dimensions of their delivery capabilities. It also d... More

Multi-Country Payroll Outsourcing (MCPO) - Service Provider Landscape and Capability Assessment

Shruti Agrawal, Vishnu Khandelwal, Rajesh RanjanNovember 2012 | Document #EGR-2012-3-R-0798 | Report Multi-Country Payroll Outsourcing (MCPO) is a fast growing market and has reached US$0.6 billion in annualized spend. Based on comprehensive Everest Group PEAK Matrix, the 10 MCPO service providers ar... More

Banking BPO Service Provider Profile Compendium

Rishabh Gupta, Saurabh Gupta, Vishnu Khandelwal, Vikas Menghwani, Rajesh RanjanNovember 2012 | Document #EGR-2012-11-R-0797 | Report This report provides accurate, comprehensive, and fact-based snapshots of 12 major banking BPO service providers. Each profile includes the scale and scope, technology solutions, delivery locations, a... More

A PEAK into the Leaders, Major Contenders, and Emerging Players of Capital Markets BPO

Rishabh Gupta, Saurabh Gupta, Rajesh RanjanNovember 2012 | Document #EGR-2012-11-R-0794b | Report Capital markets BPO is the smallest but the fastest growing market within BFSI BPO. This report uses Everest Group’s proprietary PEAK Matrix to assess and rate service providers for capital markets BP... More

Insurance Business Process Outsourcing (BPO) Market 2011-2012 - Annual Report

Skand Bhargava, Rishabh Gupta, Saurabh Gupta, Rajesh RanjanNovember 2012 | Document #EGR-2012-11-R-0781 | Report This report discusses the global non-voice, third-party, industry-specific insurance BPO industry, providing coverage across market size and growth, solution characteristics, and the service provider ... More

Webinar Deck: PEAK into the BFSI Outsourcing Market

Jimit Arora, Rajat Juneja, Rajesh RanjanOctober 2012 | Document #25Oct12-Webinar | Report On October 25, 2012, Everest Group hosted a webinar titled, "PEAK into the BFSI Outsourcing Market."  Our experts discussed the BFSI service provider evolution across IT Applications Outsourcing and v... More

A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market

Rishabh Gupta, Saurabh Gupta, Vishnu Khandelwal, Rajesh RanjanOctober 2012 | Document #EGR-2012-11-R-0761 | Report Banking BPO is the largest and the most mature market within BFSI BPO. This report uses Everest Group's proprietary PEAK Matrix to assess and rate service providers on various dimensions of their capa... More

Multi-Country Payroll Outsourcing (MCPO) No Longer a Pipe Dream

Shruti Agrawal, Vishnu Khandelwal, Rajesh RanjanOctober 2012 | Document #EGR-2012-3-R-0755a | Report Multi-country payroll outsourcing (MCPO) is fast emerging as a key growth segment within the payroll market. This report provides a comprehensive coverage of the global payroll market and insights int... More

RPO in Europe - Addressing Talent Acquisition in a Diverse Market

Arkadev Basak, Avinish Mittal, Rajesh RanjanSeptember 2012 | Document #EGR-2012-3-R-0760 | Report The European market is the second largest RPO market and is highly heterogeneous. The uncertain economic condition in Europe also makes it a very dynamic market. This report provides an in-depth analy... More

RPO 2.0 - Paradigm Shift in RPO Value Proposition

Abhishek Menon, Rajesh RanjanSeptember 2012 | Document #EGR-2012-3-R-0753 | Report This report identifies the enhanced value proposition of RPO 2.0, and the challenges and best practices in realizing RPO 2.0, along with a case study showcasing the RPO 2.0 value proposition.This repo... More

Multi-process Human Resources Outsourcing (MPHRO) -€“ Service Provider Profile Compendium

Arkadev Basak, Katrina Menzigian, Avinish Mittal, Rajesh RanjanAugust 2012 | Document #EGR-2012-3-R-0743 | Report The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 19 major MPHRO service providers. While service providers will be able to benchmark ... More

IBM's Acquisition of Kenexa - Advent of Holistic Talent Management "Solution"?

Rajesh RanjanAugust 2012 | Document #EGR-2012-3-V-0745 | Viewpoint This breaking viewpoint document analyses the recent acquisition announcement of Kenexa by IBM.This breaking viewpoint document analyses the recent acquisition announcement of Kenexa by IBM.This break... More

Multi-process Human Resources Outsourcing (MPHRO) - Service Provider Landscape and Capability Assessment

Arkadev Basak, Katrina Menzigian, Avinish Mittal, Rajesh RanjanJuly 2012 | Document #EGR-2012-3-R-0724 | Report The Multi-process Human Resources Outsourcing (MPHRO) service provider landscape is dominated by a few players, but new players, with different value propositions, have emerged. This report provides d... More

Multi-Country RPO: Unveiling the Service Delivery Model Best Practices

Arkadev Basak, Katrina Menzigian, Rajesh RanjanJuly 2012 | Document #EGR-2012-3-R-0722 | Report Multi-Country RPO (MCRPO) is increasingly being adopted by multinational corporations. However, the outcomes achieved, along with the level of satisfaction among MCRPO buyers, are mixed. The key objec... More

Multi-process Human Resources Outsourcing (MPHRO) Annual Report 2012: Continued Reinvention

Shruti Agrawal, Arkadev Basak, Rajesh RanjanJune 2012 | Document #EGR-2012-3-R-0698a | Report The Multi-process Human Resources Outsourcing (MPHRO) grew by a modest 2% to reach an annualized spend of US$3.12 billion in 2011. This report provides a comprehensive coverage of the MPHRO market and... More

Recruitment Process Outsourcing (RPO) - Service Provider Profile Compendium

Shruti Agrawal, Arkadev Basak, Rajesh RanjanMay 2012 | Document #EGR-2012-3-R-0695 | Report Recruitment Process Outsourcing (RPO) is one of the fastest growing single-process HRO markets with a growth rate of over 25% to reach US$1.4 billion in annualized spend. This report provides accurate... More

Trade Reconciliations Business Process Outsourcing (BPO)

Rishabh Gupta, Saurabh Gupta, Rajesh RanjanMay 2012 | Document #EGR-2012-11-R-0681a | Report Trade reconciliations is an important segment of capital markets BPO, and the most frequently outsourced function in capital markets BPO contracts. While the global potential for trade reconciliations... More

Is BPaaS the Model for You?

Abhishek Menon, Rajesh RanjanApril 2012 | Document #ERI-2012-10-R-0667 | Report Due to fundamental differences between BPaaS and traditional BPO/IT+BPO models, a different approach is required to evaluate, select, and implement a BPaaS model. This report provides scenario-based T... More

Recruitment Process Outsourcing (RPO) - Service Provider Landscape and Capability Assessment

Shruti Agrawal, Arkadev Basak, Rajesh RanjanApril 2012 | Document #EGR-2012-3-R-0668a | Report Recruitment Process Outsourcing (RPO) is one of the fastest growing single-process HRO markets with a growth rate of over 25% and US$1.4 billion in annualized spend. Based on the comprehensive Everest... More

Closed Books Insurance BPO: The Curious Divide across the Atlantic

Rishabh Gupta, Rajesh RanjanMarch 2012 | Document #EGR-2012-11-V-0665 | Report This viewpoint looks at the curious divide between the U.S. market and the UK market for closed books insurance BPO in the Life and Annuities segment.This viewpoint looks at the curious divide between... More

Achieving Best-in-Class BPO - Secrets Unveiled

Saurabh Gupta, Rajesh Ranjan, Eric SimonsonFebruary 2012 | Document #EGR-2012-10-R-0634 | Report Everest Group conducted the industry's first ever-survey on what makes some BPO relationships more successful than others. This summary report highlights the most interesting findings from our analysi... More

Recruitment Process Outsourcing (RPO) Annual Report 2012 - Raising the Bar to Sustain Momentum

Shruti Agrawal, Arkadev Basak, Rajesh RanjanFebruary 2012 | Document #EGR-2012-3-R-0649b | Report Recruitment Process Outsourcing (RPO) is one of the fastest growing Single Process HRO markets with a growth rate of over 25% to reach US$1.4 billion in annualized spend. This research report provides... More

M&A in Banking BPO: Looking Back and Moving Forward

Arpita Bansal, Rishabh Gupta, Rajesh RanjanFebruary 2012 | Document #EGR-2012-11-V-0646 | Viewpoint This viewpoint looks at the major acquisitions in the banking BPO market in 2011 and lists the key drivers behind these acquisitions, the implications of these acquisitions for stakeholders, and trend... More

Capital Markets Business Process Outsourcing (BPO)

Rishabh Gupta, Saurabh Gupta, Rajesh RanjanJanuary 2012 | Document #EGR-2012-11-R-0636b | Report Capital markets BPO is growing at a fast pace of 25 percent annually. Despite the downturn in global capital markets post 2008, the key benefits of capital markets BPO, such as cost reduction, operati... More

Benefits Administration Outsourcing (BAO) - Service Provider Profile Compendium

Shruti Agrawal, Rajesh RanjanJanuary 2012 | Document #EGR-2011-3-R-0630a | Report Benefits Administration Outsourcing (BAO) is one of the most mature markets in HRO. This report provides accurate, comprehensive, and fact-based snapshots of 11 major BAO service providers. Each profi... More

Benefits Administration Outsourcing (BAO) - Service Provider Landscape and Capability Assessment

Shruti Agrawal, Sayan Chatterjee, Rajesh RanjanNovember 2011 | Document #EGR-2011-3-R-0620 | Report Benefits Administration Outsourcing (BAO) is one of the largest and most mature markets in HRO. This report gives an overview of the market and the service providers, analyzes the key upcoming trends ... More

The Two Billion Dollar (and some more) Giant: Implications of TCS's Insurance BPO deal with Friends Life

Rishabh Gupta, Rajesh RanjanNovember 2011 | Document #EGR-2011-11-V-0612 | Viewpoint TCS's UK subsidiary for financial services BPO, Diligenta, announced a mega-contract worth US$2.2 billion with UK Life and Pensions insurer Friends Life on November 9, 2011. This breaking viewpoint an... More

Webinar Deck: Benefits Administration Outsourcing Market: Mature yet Dynamic

Sayan Chatterjee, Rajesh RanjanOctober 2011 | Document #11Oct11-Webinar | Report On October 11, 2011, Everest Group will host a webinar, Benefits Administration Outsourcing Market: Mature yet Dynamic.  This report details the findings discussed in the webinar.On October 11, 2011, ... More

ADP's Acquisition of The RightThing: Did ADP Do the Right Thing?

Sayan Chatterjee, Rajesh RanjanOctober 2011 | Document #EGR-2011-3-V-0605 | Viewpoint This breaking viewpoint document analyses the recent acquisition announcement by ADP of The RightThing.This breaking viewpoint document analyses the recent acquisition announcement by ADP of The Right... More

Rise of Blended RPO - Addressing the Total Talent Acquisition Need

Sayan Chatterjee, Rajesh RanjanSeptember 2011 | Document #EGR-2011-3-R-0597 | Report The "Rise of Blended RPO" report provides insights into the value proposition of a total talent acquisition approach leveraging a blended RPO solution. It highlights the drivers behind such an approac... More

Benefits Administration Outsourcing (BAO) Annual Report 2011: The BAO Market - Mature yet Dynamic

Shruti Agrawal, Arpita Bansal, Sayan Chatterjee, Rajesh RanjanSeptember 2011 | Document #EGR-2011-3-R-0598 | Report Benefits Administration Outsourcing (BAO) is one of the largest and most mature markets in HRO. The market witnessed a healthy growth of 12.5% in 2011 and Everest Group expects that the same trend wil... More

Webinar Deck: Insurance Outsourcing: Ensuring a Brighter Future

Rajat Juneja, Rajesh RanjanSeptember 2011 | Document #14Sept11-Webinar | Report During the webinar on September 14, 2011, Everest Group will highlight the findings of its reports on the insurance IT Application Outsourcing (AO) and insurance Business Process Outsourcing (BPO) ma... More

Insurance BPO - Rising Demand, Increasing Competition

Rishabh Gupta, Saurabh Gupta, Abhishek Menon, Rajesh RanjanAugust 2011 | Document #EGR-2011-11-R-0584 | Report Insurance BPO represents one of the most mature offerings within the BFSI BPO market. In this research study, we analyze the third-party Insurance BPO market across the Life & Pensions (L&P) and Prope... More

Multi-Country Recruitment Process Outsourcing (RPO): Hype vs. Reality

Shruti Agrawal, Sayan Chatterjee, Rajesh RanjanJuly 2011 | Document #EGR-2011-3-R-0575 | Report The Multi-Country Recruitment Process Outsourcing (RPO) report provides insights into the multi-country RPO market. It provides current and emerging trends in areas such as key business drivers, buyer... More

HR Outsourcing (HRO) Engagement Between Credit Suisse and Wipro

Sayan Chatterjee, Rajesh RanjanJuly 2011 | Document #EGR-2011-3-V-0570 | Viewpoint This case study discusses various aspects of a large scale HRO engagement between Credit Suisse and Wipro operated under a unique build-operate-transfer (BOT) construct.This case study discusses vario... More

Multi-Process HRO (MPHRO) Service Provider Profile Compendium

Sayan Chatterjee, Rajesh RanjanJune 2011 | Document #ERI-2011-3-R-0561 | Report The Multi-Process HRO (MPHRO) Service Provider Profile Compendium is a companion to Everest Group's latest study, Multi-Process HRO (MPHRO) Service Provider Landscape and Capability Assessment. This c... More

2010 HRO Market Star Performers on Everest PEAK Matrix - Accenture

Kuldeep Lulla, Rajesh RanjanMay 2011 | Document #ERI-2011-3-R-0526 | Report Everest Group identified five service providers as the “2010 HRO Market Star Performers”, in its latest HRO Annual Report, based on the relative movement of 15+ HRO service providers on the Everest ... More

2010 HRO Market Star Performers on Everest PEAK Matrix - NorthgateArinso

Kuldeep Lulla, Rajesh RanjanMay 2011 | Document #ERI-2011-3-R-0538 | Report Everest Group identified five service providers as the “2010 HRO Market Star Performers”, in its latest HRO Annual Report, based on the relative movement of 15+ HRO service providers on the Everest P... More

India-to-India (I2I) General & Administrative Outsourcing (GAO) Market: A Phenomenon in the Making

Sayan Chatterjee, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon, Rajesh RanjanMay 2011 | Document #ERI-2011-10-R-0556 | Report While India has traditionally been a prominent delivery location for BPO services, it is starting to emerge as a notable source geography as well. A rapidly growing economy, increased competition, and... More

Multi-process HRO (MPHRO) Service Provider Landscape and Capability Assessment

Sayan Chatterjee, Rajesh Ranjan, Ritu SharmaMay 2011 | Document #ERI-2011-3-R-0549 | Report This report examines the dynamics of the global multi-process HRO (MPHRO) service provider landscape and its impact on the MPHRO market. It gives an overview of the market and the service providers, a... More

Webinar Deck: RPO Market Undergoes Explosive Growth

Sayan Chatterjee, Rajesh RanjanApril 2011 | Document #28Apr11-Webinar | Report On April 28, 2011, Everest Group will host a webinar, RPO Market Undergoes Explosive Growth - Opportunities and Challenges Ahead.  Everest Group research analysts will identify emerging trends, highli... More

Recruitment Process Outsourcing (RPO) - Service Provider Profile Compendium

Sayan Chatterjee, Rajesh Ranjan, Ritu SharmaApril 2011 | Document #ERI-2011-3-R-0530a | Report The Recruitment Process Outsourcing (RPO) - Service Provider Profile Compendium is a companion to Everest Research Institute's latest study, RPO - Service Provider Landscape and Capability Assessment.... More

Global Sourcing In BAO - Looking Beyond the Obvious

Rajesh Ranjan, Ritu SharmaApril 2011 | Document #ERI-2011-3-V-0536 | Viewpoint In the backdrop of the recent economic, political, and social happenings around the world, this viewpoint highlights global sourcing concentration risks within the BAO market and suggests ways to miti... More

Role of Global Sourcing in FS BPO - Significant Traction, Yet Tremendous Potential

Saurabh Gupta, Abhishek Menon, Rajesh RanjanApril 2011 | Document #ERI-2011-10-R-0529 | Report Beyond arbitrage, several other factors including access to new talent pools, risk diversification, and operational flexibility are driving financial services organizations to push the global sourcing... More

HRO Annual Report 2011 - The Revival of Multi-process HRO Market

Sayan Chatterjee, Rajesh Ranjan, Ritu SharmaMarch 2011 | Document #ERI-2011-3-R-0518 | Report After a dip in 2008, the multi-process HRO (MPHRO) market has gained significant momentum in 2010 through new deal signings and renewals. This research provides a comprehensive coverage of the 2011 MP... More

Financial Services BPO (FS BPO) Service Provider Profile Compendium

Arpita Bansal, Saurabh Gupta, Abhishek Menon, Rajesh RanjanMarch 2011 | Document #ERI-2011-10-R-0523 | Report The Financial Services BPO (FS BPO) service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 14 service providers in the FS BPO market. Each 4-5 page service p... More

RPO - Service Provider Landscape and Capability Assessment

Sayan Chatterjee, Rajesh Ranjan, Ritu SharmaJanuary 2011 | Document #ERI-2011-3-R-0488 | Report The RPO service provider landscape continues to evolve rapidly as new service providers continue to enter the market, while established service providers are trying to increase their market share by b... More

Global Lending BPO Across Credit Cards, Consumer Loans, and Commercial Loans

Saurabh Gupta, Abhishek Menon, Rajesh RanjanJanuary 2011 | Document #ERI-2011-10-R-0494 | Report As financial services companies come out of one of the most tumultuous periods, this report provides key trends and insights into the global lending BPO across credit cards, consumer loans (including ... More

Towers Watson to Acquire Aliquant - Who is Next?

Rajesh RanjanDecember 2010 | Document #ERI-2010-3-V-0493 | Viewpoint This breaking view point document analyses the recent acquisition announcement by Tower Watson of Aliquant and identifies the impact on the BAO market.This breaking view point document analyses the re... More

Recruitment Process Outsourcing (RPO) Annual Report 2010 - A Year of Rapid Growth and Intense Competition

Sayan Chatterjee, Rajesh Ranjan, Ritu SharmaNovember 2010 | Document #ERI-2010-3-R-0487 | Report This research report provides a comprehensive coverage of the 2010 RPO market and analyzes it across various dimensions such as market overview and key business drivers, buyer adoption trends, transac... More

Role of Software as a Service (SaaS) in BPO

Abhishek Menon, Rajesh RanjanSeptember 2010 | Document #ERI-2010-11-W-0471 | Report This research paper discusses the differences between SaaS and other technology models in BPO, various SaaS-BPO engagement models, value proposition and challenges from a combined SaaS-BPO approach, a... More

Mapping onto the Workforce of Tomorrow: How RPO Can Play a Role

Katrina Menzigian, Rajesh Ranjan, Sudhanshu SaxenaAugust 2010 | Document #ERI-2010-3-W-0459 | Viewpoint This whitepaper highlights the role that RPO can play in creating the workforce of tomorrow. It looks at the current value proposition of RPO, suggests ways of advancing the value proposition, and hig... More

Time to Make a Bold Move in HRO - Inorganic Considerations for India-Heritage Suppliers

Rajesh RanjanJuly 2010 | Document #ERI-2010-3-B-0457 | Viewpoint In the backdrop of a consolidating market that is at an inflexion point, this research brief presents a view point on why India-heritage suppliers, a relatively newer entrants in the marketplace, shou... More

Benefits Administration Outsourcing (BAO) Supplier Profile Compendium

Rajesh Ranjan, Sudhanshu Saxena, Ritu SharmaJuly 2010 | Document #ERI-2010-3-R-0453 | Report The BAO Supplier Profile Compendium provides accurate, comprehensive, fact-based snapshots of 10 leading BAO suppliers. Each profile highlights BAO service capability and strategy, client portfolio an... More

Benefits Administration Outsourcing (BAO) - Resilient Demand, Dynamic Supplier Landscape

Rajesh Ranjan, Sudhanshu Saxena, Ritu SharmaJuly 2010 | Document #ERI-2010-3-R-0446 | Report While the demand for BAO showed resilience during the economic downturn and is poised for a robust growth in 2010, the supplier landscape is changing rapidly with consolidation on one hand and entry o... More

Hewitt to Merge With Aon - What It Means For the HRO Industry

Rajesh RanjanJuly 2010 | Document #ERI-2010-8-B-0448 | Viewpoint This breaking view point document analyses the recent merger announcement between Aon and Hewitt and its impact on various segments of the HRO market.This breaking view point document analyses the rec... More

HRO Supplier Landscape in Europe: Leaders, Major Contenders, and Emerging Players

Rajesh Ranjan, Sudhanshu SaxenaJune 2010 | Document #ERI-2010-3-R-0432 | Report As the European Multi-process HRO market shows signs of pick-up in 2010, buyers are interested in understanding their options and supplier capabilities to serve this region. This research study analyz... More

ACS to Acquire ExcellerateHRO: Indication of Divergent Strategic Directions?

Katrina Menzigian, Rajesh RanjanMay 2010 | Document #ERI-2010-8-B-0428 | Viewpoint This breaking view point document analyses the recent acquisition announcement by ACS of ExcellerateHRO.This breaking view point document analyses the recent acquisition announcement by ACS of Excelle... More

HRO Supplier Profile Compendium - Comprehensive Look at MPHRO Suppliers

Katrina Menzigian, Rajesh Ranjan, Sudhanshu SaxenaMay 2010 | Document #ERI-2010-3-R-0410 | Report The Global HRO Supplier Landscape – Supplier Profile Compendium is a companion to Everest Research Institute’s latest study, Global Multi-process HRO Supplier Landscape – A Case of Survival and Growth... More

Global Multi-process HRO Supplier Landscape - A Case of Survival and Growth in a Multifaceted Market

Katrina Menzigian, Rajesh Ranjan, Sudhanshu SaxenaApril 2010 | Document #ERI-2010-3-R-0409 | Report In the backdrop of a tough economic environment, the multi-process HRO (MPHRO) market witnessed some fundamental shifts in 2009. While the new deal signings were relatively low, the market grew margin... More

HRO Annual Report 2010 - “A year of multi-process HRO market reinvention and evolution”

Katrina Menzigian, Rajesh Ranjan, Sudhanshu SaxenaMarch 2010 | Document #ERI-2010-3-R-0403a | Report In the backdrop of a tough economic environment, the multi-process HRO (MPHRO) market witnessed some fundamental shifts in 2009. While the new deal signings were relatively low, the market grew margin... More

NorthgateArinso to Acquire Convergys: Another Move Forward In Reinventing the HRO Market

Katrina Menzigian, Rajesh RanjanMarch 2010 | Document #ERI-2010-8-B-0404 | Viewpoint This breaking view point document analyses the recent acquisition by NorthagteArinso of Convergys’ Employee Management line of business.This breaking view point document analyses the recent acquisitio... More

RPO Supplier Landscape and Capability Assessment

Katrina Menzigian, Rajesh Ranjan, Sudhanshu SaxenaFebruary 2010 | Document #ERI-2010-3-R-0380 | Report The RPO supplier landscape is rapidly changing as new RPO suppliers continue to enter the market, while existing suppliers expand their capabilities through mergers, acquisitions, and partnerships. Th... More

Recruitment Process Outsourcing (RPO) - Supplier Profile Compendium

Mansi Khanna, Katrina Menzigian, Rajesh Ranjan, Sudhanshu SaxenaJanuary 2010 | Document #ERI-2010-3-R-0378 | Report The Global Recruitment Process Outsourcing (RPO) - Supplier Profile Compendium is a companion to Everest Research Institute's latest study, Global Recruitment Process Outsourcing (RPO) - Supplier Land... More

Recruitment Process Outsourcing (RPO) - Moving Beyond the Pioneer Stage

Katrina Menzigian, Rajesh Ranjan, Sudhanshu SaxenaNovember 2009 | Document #ERI-2009-3-R-0377 | Report This research report provides a comprehensive coverage of the RPO market and analyzes it across various dimensions such as market overview and key business drivers, buyer adoption, solution and transa... More

End-of-Term Market in HRO

Katrina Menzigian, Rajesh Ranjan, Sudhanshu SaxenaOctober 2009 | Document #ERI-2009-3-R-0366 | Report In the next couple of years, over 110 deals in the HRO market will be nearing their end of term.  This research report provides a comprehensive coverage of the end-of-term HRO market and analyzes it a... More

"Filling The Gap" - Partnership Between Xchanging and Alexander Mann Solutions (AMS)

Katrina Menzigian, Rajesh RanjanAugust 2009 | Document #ERI-2009-3-B-0361 | Viewpoint This research brief shares Everest's views on the recent announcement of a partnership between Xchanging and AMS and its implications for the HRO and the RPO market.This research brief shares Everest'... More

Multi-Country Payroll Outsourcing (MCPO) - Supplier Profile Compendium

Katrina Menzigian, Rajesh Ranjan, Sudhanshu SaxenaJuly 2009 | Document #ERI-2009-3-R-0342 | Report The Multi-Country Payroll Outsourcing (MCPO) - Supplier Profile Compendium is a companion to Everest Research Institute's latest study, Multi-Country Payroll Outsourcing (MCPO)- A New Approach to an O... More

Things You Must Know Before Your HRO Contract Expires

Katrina Menzigian, Rajesh RanjanJune 2009 | Document #ERI-2009-3-W-0351 | Report The early years of the multi-process HRO industry saw buyers making decisions on a limited set of industry data and insights. The industry has evolved and hence, HRO has gone through significant chang... More

Multi-Country Payroll Outsourcing (MCPO): A New Approach to an Old Problem

Katrina Menzigian, Rajesh Ranjan, Sudhanshu SaxenaMay 2009 | Document #ERI-2009-3-R-0340 | Report Historically, many multinational companies (MNCs) outsourced their payroll locally. However, increased globalization made MNCs look for an integrated approach that can provide better management insigh... More

Global HRO Supplier Landscape - Supplier Profile Compendium

Monica Barron, Rajesh Ranjan, Sudhanshu SaxenaMarch 2009 | Document #ERI-2009-3-R-0316 | Report The Global HRO Supplier Landscape - Supplier Profile Compendium is a companion to Everest Research Institute's latest study, Global HRO Supplier Landscape, January 2009, and provides accurate, compreh... More

2008 Global HRO Supplier Landscape

Monica Barron, Rajesh Ranjan, Sudhanshu SaxenaJanuary 2009 | Document #ERI-2009-3-R-0309 | Report The global multi-process Human Resources Outsourcing (HRO) market witnessed significant shifts in buyer adoption trends in 2008. The 2008 Global HRO Supplier Landscape research report provides action... More

HRO Annual Report 2008

Monica Barron, Rajesh Ranjan, Sudhanshu SaxenaNovember 2008 | Document #ERI-2008-3-R-0308 | Report There are some major shifts taking place in the 11-year old multi-process Human Resource Outsourcing (HRO) market. This report provides comprehensive coverage of the global 2008 HRO market.There are ... More

Learning Services Outsourcing (LSO) - Supplier Profile Compendium

Monica Barron, Rajesh Ranjan, Sudhanshu SaxenaOctober 2008 | Document #ERI-2008-3-R-0282 | Report The Learning Services Outsourcing (LSO) - Supplier Profile Compendium is a companion to the latest study, Learning Services Outsourcing (LSO) - Accelerating the Learning Curve, September 2008, and pro... More

Accelerate the Learning Curve

Monica Barron, Rajesh RanjanSeptember 2008 | Document #ERI-2008-3-W-0285 | Report Learning Services Outsourcing (LSO) has emerged as a strategic choice for buyers to effectively manage these complexities and meet their short term goals as well long term business objectives. Learn ... More

Learning Services Outsourcing (LSO) - Accelerating the Learning Curve

Monica Barron, Rajesh Ranjan, Sudhanshu SaxenaSeptember 2008 | Document #ERI-2008-3-R-0276 | Report Learning is unique among HR functions: in many organizations, learning, or training, is decentralized - managed and funded by business units rather than the HR department. With such complexity ingra... More

Gathering Momentum: Mid-Market HRO

Monica Barron, Rajesh Ranjan, Sudhanshu SaxenaAugust 2008 | Document #ERI-2008-3-R-0266 | Report This research report provides a comprehensive coverage of the 3K-15K employees segment including detailed analyses on market size and growth, comparison of transaction characteristics in the 3K-15K em... More

HRO in Europe - A Market on the Move

Monica Barron, Rajesh Ranjan, Sudhanshu SaxenaMay 2008 | Document #ERI-2008-3-W-0253 | Report Europe's share in the global HRO market has increased from 20 percent to 30 percent, in terms of number of deals, in the post-2005 period.Europe's share in the global HRO market has increased ... More

Pan-European HRO Market

Monica Barron, Rajesh Ranjan, Sudhanshu SaxenaMay 2008 | Document #ERI-2008-3-R-0249 | Report The European market has seen increased HRO adoption over the past couple of years. The changing dynamics in this market have led to increased demand.  This report provides a comprehensive coverag... More

Global Sourcing in HR

Chris MacKay, Rajesh RanjanFebruary 2008 | Document #ERI-2008-3-W-0232 | Report This white paper discusses the changing dynamics of GS in HR, provides an overview of the service providers' GS strategy in HR outsourcing (HRO), and illustrates some key considerations for choos... More

Global HRO Supplier Landscape

Monica Barron, Rajesh Ranjan, Sudhanshu SaxenaDecember 2007 | Document #ERI-2007-3-R-0221 | Report This research report analyzes global 2007 HRO supplier landscape, investigates the emerging supplier trends, and assesses supplier delivery capability across scale, scope, technology, and delivery foo... More

HRO Annual Report 2007

Monica Barron, Rajesh Ranjan, Sudhanshu SaxenaNovember 2007 | Document #ERI-2007-3-R-0220 | Report The Human Resource Outsourcing (HRO) market has reached a critical juncture in its 10 year history with market size increasing but at a slower growth rate. While buyers are increasingly looking at HRO... More

HRO Benchmarks: Scope, Quality, and Pricing - Key Findings from a Survey of Large HRO Buyers

Monica Barron, Rajesh RanjanSeptember 2007 | Document #ERI-2007-3-W-0213 | Report The Human Resource Outsourcing (HRO) industry is at a critical point in its short history. Buyers are increasingly looking at HRO as an opportunity to streamline processes, reduce direct and indirect ... More

HRO Benchmarks - Scope, Pricing, and Quality

Monica Barron, Rajesh RanjanJune 2007 | Document #ERI-2007-3-R-0167 | Report This report identifies the definitions, metrics, and measures overall and within specific HRO process areas that facilitate optimal realization of the desired outcomes of HRO.This report identifies th... More